<h2>Contact & Support</h2>
<p>Last Updated: December 5, 2025</p>
<p>We're here to help! Whether you have questions, need technical support, or want to provide feedback, our team is ready to assist you.</p>
<h3>Contact Information</h3>
<h4>General Inquiries</h4>
<ul>
<li><strong>Email:</strong> <a href="mailto:info@hengsheng.com">info@hengsheng.com</a></li>
<li><strong>Phone:</strong> [To be provided]</li>
<li><strong>Hours:</strong> Monday - Friday, 9:00 AM - 6:00 PM EST</li>
</ul>
<h4>Technical Support</h4>
<ul>
<li><strong>Email:</strong> <a href="mailto:support@hengsheng.com">support@hengsheng.com</a></li>
<li><strong>Phone:</strong> [To be provided]</li>
<li><strong>Hours:</strong> Monday - Friday, 8:00 AM - 8:00 PM EST</li>
<li><strong>Emergency Support:</strong> 24/7 for critical issues</li>
</ul>
<h4>Privacy & Data Protection</h4>
<ul>
<li><strong>Email:</strong> <a href="mailto:privacy@hengsheng.com">privacy@hengsheng.com</a></li>
<li><strong>Data Deletion Requests:</strong> See our <a href="/data-deletion">Data Deletion Instructions</a></li>
<li><strong>Privacy Policy:</strong> <a href="/privacy">Privacy Policy</a></li>
</ul>
<h4>Business Development</h4>
<ul>
<li><strong>Email:</strong> <a href="mailto:partnerships@hengsheng.com">partnerships@hengsheng.com</a></li>
<li><strong>Phone:</strong> [To be provided]</li>
</ul>
<h4>Media & Press</h4>
<ul>
<li><strong>Email:</strong> <a href="mailto:press@hengsheng.com">press@hengsheng.com</a></li>
</ul>
<h3>Support Portal</h3>
<p>For registered users, you can access our support portal for faster assistance:</p>
<ol>
<li>Log in to your account</li>
<li>Go to Settings → Help & Support</li>
<li>Submit a support ticket</li>
<li>Track your ticket status</li>
</ol>
<h3>In-App Support</h3>
<p>Get instant help through our mobile app:</p>
<ul>
<li>Open the HumanSmart app</li>
<li>Tap the Help icon in the menu</li>
<li>Browse FAQs or start a chat</li>
<li>Get AI-powered assistance 24/7</li>
</ul>
<h3>Common Support Topics</h3>
<h4>Account Issues</h4>
<ul>
<li>Forgot password? Use the "Reset Password" link on the login page</li>
<li>Can't access your account? Contact <a href="mailto:support@hengsheng.com">support@hengsheng.com</a></li>
<li>Want to update your information? Go to Settings → Profile</li>
<li>Need to delete your account? See <a href="/data-deletion">Data Deletion Instructions</a></li>
</ul>
<h4>Policy & Commissions</h4>
<ul>
<li>Submit a new policy through the Dashboard → Policies</li>
<li>Track policy status in real-time</li>
<li>View commission details in Dashboard → Commissions</li>
<li>Export commission reports for your records</li>
</ul>
<h4>Team Management</h4>
<ul>
<li>Invite team members through Dashboard → My Team</li>
<li>Track your downline performance</li>
<li>View team commissions and override earnings</li>
<li>Access team analytics and reports</li>
</ul>
<h4>Technical Issues</h4>
<ul>
<li>App not working? Try clearing cache and restarting</li>
<li>Login issues? Check your internet connection</li>
<li>Missing data? Contact support immediately</li>
<li>Report bugs to <a href="mailto:support@hengsheng.com">support@hengsheng.com</a></li>
</ul>
<h3>Response Times</h3>
<p>We strive to respond to all inquiries promptly:</p>
<ul>
<li><strong>Critical Issues:</strong> Within 1 hour (24/7)</li>
<li><strong>Urgent Issues:</strong> Within 4 hours (business hours)</li>
<li><strong>General Inquiries:</strong> Within 24 hours</li>
<li><strong>Account Requests:</strong> Within 48 hours</li>
<li><strong>Data Deletion:</strong> Acknowledged within 2 business days</li>
</ul>
<h3>Mailing Address</h3>
<p>For written correspondence:</p>
<p>
HumanSmart Group Inc.<br>
[Address Line 1]<br>
[Address Line 2]<br>
[City, State ZIP]<br>
United States
</p>
<h3>Social Media</h3>
<p>Connect with us on social media:</p>
<ul>
<li><strong>LinkedIn:</strong> [To be provided]</li>
<li><strong>Twitter/X:</strong> [To be provided]</li>
<li><strong>Facebook:</strong> [To be provided]</li>
<li><strong>Instagram:</strong> [To be provided]</li>
</ul>
<h3>Feedback & Suggestions</h3>
<p>We value your feedback! Help us improve by sharing your thoughts:</p>
<ul>
<li><strong>Email:</strong> <a href="mailto:feedback@hengsheng.com">feedback@hengsheng.com</a></li>
<li><strong>In-App:</strong> Use the feedback form in Settings</li>
<li><strong>Surveys:</strong> Participate in our periodic user surveys</li>
</ul>
<h3>Report Security Issues</h3>
<p>If you discover a security vulnerability, please report it responsibly:</p>
<ul>
<li><strong>Email:</strong> <a href="mailto:security@hengsheng.com">security@hengsheng.com</a></li>
<li><strong>DO NOT</strong> disclose the issue publicly until we've addressed it</li>
<li>We'll acknowledge your report within 24 hours</li>
<li>We may offer rewards for valid security findings</li>
</ul>
<h3>App Store Support</h3>
<p>For app-specific issues:</p>
<ul>
<li><strong>iOS:</strong> App Store → HumanSmart App → Support</li>
<li><strong>Android:</strong> Google Play → HumanSmart App → Support</li>
<li><strong>Reviews:</strong> We read and respond to all app store reviews</li>
</ul>
<h3>Accessibility Support</h3>
<p>We're committed to making our platform accessible to everyone:</p>
<ul>
<li>Report accessibility issues to <a href="mailto:accessibility@hengsheng.com">accessibility@hengsheng.com</a></li>
<li>Request accommodations or assistance</li>
<li>Provide feedback on accessibility features</li>
</ul>
<h3>Language Support</h3>
<p>Our platform supports multiple languages:</p>
<ul>
<li><strong>English:</strong> Full support</li>
<li><strong>中文 (Chinese):</strong> Full support</li>
<li><strong>Other languages:</strong> Contact us for assistance</li>
</ul>
<h3>Training & Resources</h3>
<p>New to the platform? Access our training resources:</p>
<ul>
<li><strong>Documentation:</strong> <a href="/docs">Platform Documentation</a></li>
<li><strong>Video Tutorials:</strong> [To be provided]</li>
<li><strong>Webinars:</strong> Regular training sessions</li>
<li><strong>Agent Portal:</strong> Comprehensive training materials</li>
</ul>
<h3>Compliance & Legal</h3>
<p>For compliance and legal inquiries:</p>
<ul>
<li><strong>Email:</strong> <a href="mailto:legal@hengsheng.com">legal@hengsheng.com</a></li>
<li><strong>Privacy Policy:</strong> <a href="/privacy">Privacy Policy</a></li>
<li><strong>Terms of Service:</strong> <a href="/terms">Terms of Service</a></li>
<li><strong>Cookie Policy:</strong> <a href="/cookies">Cookie Policy</a></li>
</ul>
<h3>Emergency Contact</h3>
<p>For urgent matters outside business hours:</p>
<ul>
<li><strong>24/7 Support Line:</strong> [To be provided]</li>
<li><strong>Emergency Email:</strong> <a href="mailto:emergency@hengsheng.com">emergency@hengsheng.com</a></li>
<li><strong>Response Time:</strong> Within 1 hour for critical issues</li>
</ul>
<h3>Regional Offices</h3>
<p>We're expanding! Regional office information will be updated soon.</p>
<h3>Customer Satisfaction</h3>
<p>Your satisfaction is our priority:</p>
<ul>
<li>We track all support tickets to ensure timely resolution</li>
<li>We follow up to ensure your issue is fully resolved</li>
<li>We use your feedback to continuously improve our services</li>
<li>We're committed to transparency and clear communication</li>
</ul>
<p>Thank you for choosing HumanSmart. We're here to support your success!</p>