Contact & Support

Contact & Support

Last Updated: December 5, 2025

We're here to help! Whether you have questions, need technical support, or want to provide feedback, our team is ready to assist you.

Contact Information

General Inquiries

  • Email: info@hengsheng.com
  • Phone: [To be provided]
  • Hours: Monday - Friday, 9:00 AM - 6:00 PM EST

Technical Support

  • Email: support@hengsheng.com
  • Phone: [To be provided]
  • Hours: Monday - Friday, 8:00 AM - 8:00 PM EST
  • Emergency Support: 24/7 for critical issues

Privacy & Data Protection

Business Development

Media & Press

Support Portal

For registered users, you can access our support portal for faster assistance:

  1. Log in to your account
  2. Go to Settings → Help & Support
  3. Submit a support ticket
  4. Track your ticket status

In-App Support

Get instant help through our mobile app:

  • Open the HumanSmart app
  • Tap the Help icon in the menu
  • Browse FAQs or start a chat
  • Get AI-powered assistance 24/7

Common Support Topics

Account Issues

  • Forgot password? Use the "Reset Password" link on the login page
  • Can't access your account? Contact support@hengsheng.com
  • Want to update your information? Go to Settings → Profile
  • Need to delete your account? See Data Deletion Instructions

Policy & Commissions

  • Submit a new policy through the Dashboard → Policies
  • Track policy status in real-time
  • View commission details in Dashboard → Commissions
  • Export commission reports for your records

Team Management

  • Invite team members through Dashboard → My Team
  • Track your downline performance
  • View team commissions and override earnings
  • Access team analytics and reports

Technical Issues

  • App not working? Try clearing cache and restarting
  • Login issues? Check your internet connection
  • Missing data? Contact support immediately
  • Report bugs to support@hengsheng.com

Response Times

We strive to respond to all inquiries promptly:

  • Critical Issues: Within 1 hour (24/7)
  • Urgent Issues: Within 4 hours (business hours)
  • General Inquiries: Within 24 hours
  • Account Requests: Within 48 hours
  • Data Deletion: Acknowledged within 2 business days

Mailing Address

For written correspondence:

HumanSmart Group Inc.
[Address Line 1]
[Address Line 2]
[City, State ZIP]
United States

Social Media

Connect with us on social media:

  • LinkedIn: [To be provided]
  • Twitter/X: [To be provided]
  • Facebook: [To be provided]
  • Instagram: [To be provided]

Feedback & Suggestions

We value your feedback! Help us improve by sharing your thoughts:

  • Email: feedback@hengsheng.com
  • In-App: Use the feedback form in Settings
  • Surveys: Participate in our periodic user surveys

Report Security Issues

If you discover a security vulnerability, please report it responsibly:

  • Email: security@hengsheng.com
  • DO NOT disclose the issue publicly until we've addressed it
  • We'll acknowledge your report within 24 hours
  • We may offer rewards for valid security findings

App Store Support

For app-specific issues:

  • iOS: App Store → HumanSmart App → Support
  • Android: Google Play → HumanSmart App → Support
  • Reviews: We read and respond to all app store reviews

Accessibility Support

We're committed to making our platform accessible to everyone:

  • Report accessibility issues to accessibility@hengsheng.com
  • Request accommodations or assistance
  • Provide feedback on accessibility features

Language Support

Our platform supports multiple languages:

  • English: Full support
  • 中文 (Chinese): Full support
  • Other languages: Contact us for assistance

Training & Resources

New to the platform? Access our training resources:

  • Documentation: Platform Documentation
  • Video Tutorials: [To be provided]
  • Webinars: Regular training sessions
  • Agent Portal: Comprehensive training materials

Compliance & Legal

For compliance and legal inquiries:

Emergency Contact

For urgent matters outside business hours:

  • 24/7 Support Line: [To be provided]
  • Emergency Email: emergency@hengsheng.com
  • Response Time: Within 1 hour for critical issues

Regional Offices

We're expanding! Regional office information will be updated soon.

Customer Satisfaction

Your satisfaction is our priority:

  • We track all support tickets to ensure timely resolution
  • We follow up to ensure your issue is fully resolved
  • We use your feedback to continuously improve our services
  • We're committed to transparency and clear communication

Thank you for choosing HumanSmart. We're here to support your success!