Data Deletion Instructions

Data Deletion Instructions

Last Updated: December 5, 2025

At HumanSmart Group, we respect your privacy and provide you with full control over your personal data. This page explains how you can request the deletion of your data from our platform.

What Data Can Be Deleted

You have the right to request deletion of:

  • Personal profile information (name, email, phone number)
  • Account credentials and settings
  • Voice recordings and transcriptions
  • Location data
  • Contact information
  • Communication history and messages
  • AI-generated content and recommendations
  • Usage analytics and behavioral data

Important Notes

Please be aware that:

  • Business transaction records (policies, commissions) may be retained for legal and regulatory compliance
  • Data deletion is permanent and cannot be reversed
  • You will lose access to your account and all associated data
  • Deletion requests are processed within 30 days
  • Some data may be retained in backup systems for up to 90 days

How to Request Data Deletion

Method 1: In-App Request

  1. Log in to your HumanSmart account
  2. Go to Settings → Privacy & Security
  3. Select "Delete My Account"
  4. Confirm your identity
  5. Submit your deletion request

Method 2: Email Request

Send an email to 3368327@qq.com with:

  • Subject: "Data Deletion Request"
  • Your full name
  • Registered email address
  • Account ID or agent code
  • Reason for deletion (optional)

Method 3: Written Request

Mail a written request to:

HumanSmart Group Inc.
Attn: Privacy & Data Protection
[Address to be provided]
United States

Verification Process

To protect your privacy, we will verify your identity before processing deletion requests:

  • We may ask for additional identification documents
  • You may need to log in to your account to confirm the request
  • We will send a confirmation email before proceeding with deletion

Timeline

  • Acknowledgment: Within 2 business days
  • Identity Verification: 3-5 business days
  • Data Deletion: Within 30 days of verification
  • Confirmation: You will receive a final confirmation email

Partial Data Deletion

If you wish to delete specific types of data without closing your account, please specify in your request which data you want removed. Available options include:

  • Voice recordings only
  • Location history
  • Communication history
  • AI-generated content

Data Retained for Legal Compliance

Certain data may be retained even after deletion due to legal requirements:

  • Transaction records (7 years for tax purposes)
  • Fraud prevention data
  • Regulatory compliance records
  • Legal dispute documentation

Third-Party Data

We will also request deletion of your data from our third-party service providers, including:

  • Cloud storage providers
  • Analytics services
  • Email service providers
  • AI processing services (OpenAI, Anthropic, xAI)

Questions or Concerns

If you have questions about data deletion, please contact us:

Your Rights

Under applicable privacy laws (including GDPR, CCPA, and other state laws), you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Delete your data (right to be forgotten)
  • Restrict data processing
  • Data portability
  • Object to data processing

For more information about how we handle your data, please see our Privacy Policy.